FairWhistle Overview

What to Expect

Our goal is to foster a positive culture and help measure progress in development with your feedback.

1

Activate Your Account

New to FairWhistle? You'll receive an email prompting you to confirm your account and set your password.

2

Save Our Contact

Add gary@fairwhistle.com to your contacts so our messages land in your inbox and not your spam folder.

3

Submit Assessments

Post-match, you'll receive an e-mail with a secure link to complete an assessment and share feedback.

4

Track Key Incidents

Utilizing our workflows, you can submit + track key incidents and have dialogue with the league.

Guided Walkthroughs

POST-MATCH ASSESSMENT

ADD ADDITIONAL KEY INCIDENTS

YOUR FAIRWHISTLE HOMEPAGE

ADD MEDIA TO KEY INCIDENTS

Helpful Tips & Reminders

In-App Chat & Key Incident Workflow

  • Feedback is reviewed, but converting feedback into a "Key Incident" quickly notifies the league.

  • An "Incident chat" feature enables coaches and the league to have dialogue within the app about an incident.

  • You can log in to track "KI (Key Incident)" resolution within the app.

  • You can supplement their "KI" with video links or by uploading photos.

Feedback for Officials

  • All feedback submitted for officials will be reviewed by the league and may also be shared with the individual for development and training purposes.

  • Please be candid. Your feedback, along with the feedback from other coaches, is anonymous and is compiled into an overall summary for the officials. It's used only for education and development, so you never need to worry about retribution. Honest feedback helps our officials grow.

48-Hour Rule

  • Each team must complete an assessment within 48 hours of each match.

  • The system will track each assessment and send email reminders until completion.

Please Rate Thoughtfully To Drive Change

  • Please be as detailed as possible when leaving feedback to provide context and drive change.

  • Your feedback is valuable! Giving an official "all 3's across the board each week," without any specific feedback, does not help drive development or highlight improvement opportunities.

  • When rating an official a 1 or 2 (below standard), share how they can improve.

  • When rating an official a 5 (highest standard), share what made them exceptional.

FAQ's

Below are a few questions that officials have asked us:

  • Great question!

    Only one person needs to complete the assessment for each match, but we allow multiple contacts the opportunity to receive the link and submit on behalf of the team if you prefer to share the responsibility from week to week. Once a coach clicks the link, we lock out the other staff to ensure we don't have duplicate assessments submitted for the same match. All team contacts will continue to receive reminders until someone completes it.

    Make sure you huddle up with your staff before submitting to ensure you're including everyone's feedback.

    If one of your staff accidentally starts an assessment and you want someone else to complete it, just email us at support@fairwhistle.com, and we can quickly reset it so the preferred staff member can complete it.

  • We offer two ways to complete an assessment:

    1- No login needed! Just click the secure link in your e-mail and begin.

    2- Log in, select the "competition surveys" tab, and find all incomplete assessments ready for you to start!

    You'll need to log in if:

    • You already submitted the assessment, but realized you need to to submit additional key incidents (scroll up to watch a tutorial video)

    • You want to continue discussions with the league from a previously submitted key incident

    Forgot your password? Reset it here.

  • Think of feedback as important information about an official that you'd like documented (positive or constructive). All feedback submitted is being reviewed and used for educational and compliance purposes, but you will not get a response to these within the app.

    A key incident is a description of an incident that you'd like the league to review and respond to you about (i.e., safety or venue concern, abuse, missed call, disputed call etc). When a key incident is submitted to FairWhistle's Key Incident Workflow, the league is alerted. When the league responds to your concern, you'll be alerted via email to log in to view our comments. Once there is a resolution, the incident will be marked "resolved".

  • After answering the questions in each section, the last page of the assessment is a review page where you can make quick edits if you need to adjust any responses or ratings. After confirming everything looks good, you'll select "submit" at the bottom of the screen.

    Immediately following a successful submission, you'll see a confirmation page and you’ll receive an email summary of your responses. You can also login to review your previous responses.

    If you receive a reminder email days after your match, you have not successfully submitted the assessment.

  • If you want to make changes to an assessment you've already submitted, email us at support@fairwhistle.com, and we can quickly reopen it for you.

  • If you have a coaching staff change or simply want someone else on staff to help complete assessments, email support@fairwhistle.com.

    We can remove staff and add someone new. We'll just need their name, e-mail, and role.