Youth Soccer Coaches: FairWhistle Overview

This video explains how to navigate our referee assessment. Your assessment may include additional questions, specific only to your league.

What to Expect

Our goal is to foster a positive culture and help measure progress in development with your feedback.

1

Activate Your Account

New to FairWhistle? You'll receive an email prompting you to confirm your account and set your password.

2

Save Our Contact

Add gary@fairwhistle.com to your contacts so our messages land in your inbox and not your spam folder.

3

Submit Assessments

Post-match, the center referee will receive an e-mail with a secure link to complete an assessment and share feedback.

4

Track Key Incidents

Utilizing our workflows, you can submit + track key incidents and have dialogue with the league.

GUIDED WALKTHROUGHS

POST- MATCH ASSESSMENT EMAIL

This video walks you through the e-mail you’ll receive post-match to complete your assessment.

LOG IN TO COMPLETE ASSESSMENTS

This video walks you through how to access assessments and previous responses by logging in.

ADDING ADDITIONAL KEY INCIDENTS

This video walks you through how to submit an additional key incident after you’ve already submitted an assessment.

Helpful Tips & Reminder

In-App Chat & Key Incident Workflow

  • Feedback is reviewed, but converting feedback into a Key Incident quickly notifies the league.
  • Incident chat feature allows coaches/staff and the league to have dialogue within the app about the incident.
  • Log in to track your KI resolution within the app.
  • Supplement your KI with video links or by uploading photos.

48-Hour Rule

  • Please complete the assessment within 48 hours of each match.
  • The system will track each assessment and send email reminders until complete.

Feedback Fuels Development

All feedback submitted for officials will be reviewed and may also be shared with the individual for development and training purposes. Your feedback, along with the feedback from other coaches, remains anonymous to the official and is presented as a constructive summary to help them improve. Honest feedback helps officials grow.

Be Detailed

Please be as detailed as possible when leaving feedback so the data can provide context and drive change.

Help Drive Change

  • Rating an official a 3 highlights that they met the baseline "at standard" for that category.
  • Only giving standard ratings without feedback, doesn't drive development. Let's highlight improvement opportunities!

More Than Ratings

  • Rating an official a 1 or 2 (below standard)? Share concerns or desired behavior.
  • Rating an official a 5 (highest standard)? Tell us what made them exceptional!

FAQ's

Below are a few questions that officials have asked us:

  • Only one person needs to complete the assessment for each match, but we allow multiple contacts the opportunity to receive the link and submit on behalf of the team in case you prefer to share the responsibility from week to week. Once a coach clicks the link, we lock out the other staff to ensure we don't have duplicate assessments submitted for the same match. All team contacts will continue to receive reminders until someone completes it.

    Make sure you huddle up with your staff before submitting to ensure you're including everyone's feedback.

    If one of your staff accidentally starts an assessment and you want someone else to complete it, just email us at support@fairwhistle.com , or text our help line at: 855-511-3666and we can quickly reset it so the preferred staff member can submit it.

    *By texting, you agree to receive support replies from FairWhistle. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms | Privacy Policy

  • We offer two ways to complete an assessment:

    1- No login needed! Just click the secure link in your e-mail and begin.

    2- Log in, select the "competition surveys" tab to find any incomplete assessments ready for you to start!

    You'll need to log in if:

    • You already submitted the assessment, but realized you need to to submit additional key incidents.

    • You want to continue dialogue with the league about a key incident you previously submitted.

    • You would like to review your responses to previously submitted assessments.

    Forgot your password? Reset it here.

  • Think of feedback as important information about an official that you'd like documented (positive or constructive). All feedback submitted is being reviewed and used for educational and compliance purposes, but you will not get a response to these within the app.

    A key incident is a description of an incident that you'd like the league to review and respond to you about (i.e. safety or venue concern, abuse, missed call, disputed call, etc). When a key incident is submitted to FairWhistle's Key Incident Workflow, the league is alerted. When the league responds to your concern, you'll be alerted via email to log in to view their comments. Once there is a resolution, you’ll be notified and the incident will be marked "resolved".

  • After answering the questions in each section, the last page of the assessment is a review page where you can make quick edits if you need to adjust any responses or ratings. After confirming everything looks good, you'll select "submit" at the bottom of the screen.

    Immediately following a successful submission, you'll see a confirmation page and you’ll receive an email summary of your responses. You can also login to review your previous responses. If you haven’t created an account, you’ll see a prompt to create a password and activate your account.

    If you receive a reminder email days after your match, you have not successfully submitted the assessment.

  • If you want to make changes to an assessment you've already submitted, email us at support@fairwhistle.com or text our help line at: 855-511-3666 and we can quickly reopen it for you.

    *By texting, you agree to receive support replies from FairWhistle. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms | Privacy Policy

  • Please email support@fairwhistle.com or text our help line at: 855-511-3666 and let us know your new email so we can update your FairWhistle account.

    *By texting, you agree to receive support replies from FairWhistle. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms | Privacy Policy

  • If you have a coaching staff change or simply want someone else on staff to help complete assessments, email support@fairwhistle.com‍ or text our help line at: 855-511-3666 .

    We can remove staff and/or add someone new. We'll just need their name, e-mail, and role.

    *By texting, you agree to receive support replies from FairWhistle. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms | Privacy Policy